How Can We Help You?
Contact us for prompt and expert service of your Conference Room AV Systems. Our goal is to keep your systems and meetings running to maximize your return on investment. To insure your complete satisifaction we make a follow up call and email after every service call. Here is a dialogue of recent feedback from our customers.
Here is the typical email that we send to follow up on our phone call:
Subject: Following up on the voice mail that I left for you today
Good Morning Patti,
Sorry I missed you today. My name is Eileen Richards. I am head of the Customer Service Department here at Haverford Systems.
I’m just following up on the recent service call we made to you. I wanted to make sure all was working well and that you are satisfied.
The goal of our Customer Service Department is to meet or hopefully exceed your expectations on every installation or service call. For our department to maintain this standard of quality we need to ensure that you are completely satisfied with our performance each and every time. If at any time, you have an issue with any of our products or services, you should not hesitate to contact me.
Our first priority is you, our valued customer. We thank you for your business. We look forward to a continuous working relationship.
Customer Service Dept.
And here are customer responses:
From: Patti Wolf
Date: January 23, 2014, 3:35:39 PM EST
To: Eileen Richards <firstname.lastname@example.org>
Subject: Re: Following up on the voicemail that I left for you today
Rich was out last week and did a FANTASTIC job! He got everything working and was very detailed in his explanation of what he did and gave an overview of all of the features of the SmartBoard that we were not previously utilizing. Really, really great!
Thanks so much for your email and voice mail! I always appreciate companies who really strive to make sure their customers are happy – and we definitely are!
Striker Partners / YSC Sports
224 County Line Road
Wayne, PA 19087
Sent: Friday, September 20, 2013 8:10 AM
Subject: RE: Star Bldg
Rich, You were spot on. Awesome job!
We did not have to replace the projector at Star/room 3. Rich Rauch investigated the problem we were having and determined it may be a setting on the projector causing the pink image. Rich assisted Tom Finucan yesterday via phone, the changes were made in the settings and problem corrected. See Rich’s note below.
Ronald D. Moretti
Experimental Station E400/1422
Sent: Friday, September 20, 2013 3:52 PM
To: Richard Rauch
Subject: RE: ICC Board Room Issues
Richard thanks for your assistance yesterday. That really helped us out. By the way your guys are great you can tell that they are knowledgeable and take pride in what they do.
Harry D. Washington, JR
Interim Assistant Vice President for Academic Affairs – Information Technology
1570 Baltimore Pike
Lincoln University, PA 19352
Mar 27 2013
Thank you all for putting this together for us. The fellows did a wonderful installation – neat and very professional – picture and sound are terrific.
Brenda L. Lamanna
Assistant Manager/Township Secretary
43 Thornton Road
Glen Mills, PA 19342
April 16, 2013 1:07 PM
Thank you very much for the speedy service and for such a reasonable bill. It is much appreciated.
This is why we feel so good about working with Haverford Systems for all our AV needs.
Kendal Crosslands Communities
1660 East State Road
Kennett Square, PA 19348
April 24, 2013
Thank you for the follow up call and email. Just so you are aware, my experience for this call was exceptional. My initial contact with Richard Rauch went smoothly as he was able to schedule a tech at the last minute for us. Shane, the tech that was dispatched was extremely helpful and easy to work with. He took time to explain what he was doing and showed me more about the system than I ever knew before.
The response from our marketing department, who was using the room today, was great. They were thrilled that the microphones were working in time for their speaker they had coming onsite.
Thank you again for the great service.
Matt Gasbarro | PC Coordinator | Brandywine Hospital
201 Reeceville Rd | Coatesville, PA 19320